WEBSITE PRIVACY POLICY

This web site is owned and operated by Mediart Solutions and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information
1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information
2. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members
3. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

Registration
4. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Credit Card Details
5. Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

Disclosure
6. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

7. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

8. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

9. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

10. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users
11. IP Addresses: Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

12. Cookies and Applets: We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information
13. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

14. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information by us.

Links to other sites
15. We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions
16. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

17. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site

Payments:

All payments are to be made in Australian Dollars (AUD) including GST (10%). We do not operate a mulitcurrentcy merchant.

Delivery of Goods

We aim to despatch all orders within one business day of payment. We will send you an update via email letting you know when your order has been posted. You can also view your order status by looking in your account by Clicking Here

In the rare event that we are out of stock of an item you will be notified (usually via email) and given a delivery date. If this is not satisfactory you will be given the option of cancelling your order or changing the item for a different option.

Australia Post

Clayton Firearms aim to give you the best deal possible. We don't offer 'Free Postage' because there is no such thing, we simply give you the best price on products. For postage we only charge you what it costs us, no extra for bubble wrap or boxes. Your orders postage is calculated using the Australia Post website using your orders weight. If we can post it to you cheaper we will and refund you any difference.

Australia Parcel Post usually deliver within 1 - 3 working days for most regions and up to 6 - 12 days for very remote areas (this is pretty rare). Please accept our apologies should your order not be delivered within these time frames. We will track any order that has been delayed and report back to you.

Returns Policy

An intent to return an item must be notified to us within 14 days of receiving your order by either email or telephone. Returns are accepted only in the case of prior authorization.

In the case of the incorect product being ordered or delivered the products must be in perfect condition, unopened and in packaging.

You may wish to exchange an item with another one of the same value.

Shipment cost cannot be refunded except in the case of the incorrect product being sent the cost for re-sending an item is free.

We recommend purchasing insurance since we cannot be responsible for lost or damaged returns. We cannot guarantee that your package will not be damaged upon arrival to your address.

Any damaged or incomplete shipments must be reported within 48 hours of receipt of the products. If a product arrives looking damaged then please immediately file a claim with the carrier and save all original packing material for inspection.

Due to the increasing demand from our customers to increase our online presence we have upgraded our company website to offer a complete online shopping experience. Previously customers could only browse through our product range. While most of our products will be available online no firearms, ammunition or knives will be sold online. If you wish to purchase firearms, ammunition or knives please contact Clayton Firearms via email or on (03) 9544 1093.

For additional security we have secured our online solutions with the popular eWay payment gateway. This will ensure your credit card details will be handled safely and securely minimising the risk of your information being compromised.

For more information you can send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (03) 9544 1093.

Go to our new store!

Page 1 of 2